Malacañang has renamed the Presidential Complaints and Action Office (PCAO) as the Presidential Action Center (PACe).

Based on the Executive Order (EO) No. 15, signed by Executive Secretary Lucas Bersamin on Feb. 8 and was released on Friday, the PCAO was established via Executive Order No. 442 in the Office of the President (OP) to serve as the command center and liaison unit of the OP with various agencies on all requests for assistance and complaints from the general public.

EO 15 also states that EO 447 had renamed PCAO as PACe, while EO 9 further renamed PACe as the Presidential Complaint Center (PCC), and placed it under the direct control and supervision of the Strategic Action and Response (STAR) Office under the Office of the Cabinet Secretary (OCS).

However, it said “EO No. 9 transferred the control and supervision of the STAR Office to the OCS to the Office of the Executive Secretary.”

“Whereas, in addition to coordination and liaison work, the nature and scope of the work of the PCC also includes providing public assistance and social services such as addressing complaints against government processes and various requests for assistance… there is a need to rename the PCC to ensure that its name is consistent with the nature and scope of its work,” EO No. 15 read. #